Returns & Exchanges Policy

Your satisfaction is our long-term pursuit. we strongly suggest you to open it and check to make sure whether the items meet your requirement.  

 

Returns & Exchanges Precondition

1. The product is in its original packaging;

2. The product hasn’t been used or damaged;

3. The product has no peculiar smell or perfume;

4. The products don’t influence the second sale.

 

How long do I have before making a return, and do I have to pay for shipping?

1. You have a max of 7 days to make returns. You must send back and postmark your return packages within 7 days after you received the packages. No returns made after 7 days from the receiving date will be accepted.

2. You needs to pay the return shipping fee and the taxes caused by the returned parcel.

3. You can use your own shipping method and at your own cost.

 

Exchange

If the size, color, or pattern doesn’t fit, we are glad to exchange as long as the item is in stock.  

You can use your own shipping method and at your own cost. And you need to pay a $ 5.96 shipping fee to us about we need to send exchanging products you want to you.

 

How do I make a return?

1. If you want to exchange or return the product, please contact our customer service through email service@dressesstar.com to submit return request;

2. Once our customer service team confirmed your exchange or return request with email, you will get the return shipping address and please pack your item up and put the printed order information inside the parcel. (Simply go to My Account, click My Order, select the correct order number, and print it out);

3. Take down the return parcel tracking number and Express Sheet and send it to our service team via email;

4. After we receive the return parcel and verify everything intact, we will process to exchange or refund to you.

 

Can I still return items if they are worn, damaged, or have the tags removed?

1. You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.

2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, beauty and accessories (except scarves and bags). We cannot offer refunds on cosmetic if the hygienic seal has been broken.

3. Items with non-returnable marks and free gifts cannot be returned.

 

Notice:

1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return.

2. If you don't send messages about the returns & exchanges via email and get the approval of our team, it will affect the processing of your return.

3. About the returns and refund time that it takes 10 to 25 business days for package in transit, and an additional 2 to 5 business days for us to process your return parcel arrived at our Fulfillment Center. We'll email you once your refund or exchange is processed.

 

Refunds

1. Refunds will be processed within 7 days after we receive your package. The refund will be issued to the original payment account, as per your request.

2. The original shipping fee and insurance are non-refundable.

 

Order Cancellation

Orders can be canceled within 24 hours after the payment is submitted, and buyers can get a full refund.

If order which is paid over 24 hours but not shipped out need to be canceled, please contact to our customer service to check your order whether to be shipped.

If order has been shipped, it cannot be canceled. Buyers can contact to our customer service and ask for the solution. Buyers can't reject to sign out the parcel without our agreement. Otherwise all losses will be borne by the buyers.

Should you have any questions, please feel free to contact us at service@dressesstar.com